Privacy Policy

Haku_ma | MARC AND PORTER Inc.

​

Haku_ma (hereinafter referred to as “the Facility”) places the highest priority on providing a safe and comfortable stay for our guests. We recognize the importance of protecting personal information and are committed to handling and safeguarding such information appropriately in compliance with the Act on the Protection of Personal Information of Japan and other applicable laws and regulations.

​

​

1. Information We Collect

We may collect the following information when you use our services:

• Name

• Address

• Phone number

• Email address

• Reservation details (stay dates, number of guests, payment information, etc.)

• Inquiry content

• Device information such as IP address, cookies, and browsing history

• Any other information necessary to provide our services

​

​

2. Purpose of Use

Collected information will be used for the following purposes:

• Providing accommodation and related services

• Identity verification and guest communication

• Payment processing and billing management

• Improving service quality and operational management

• Sending notices, updates, and marketing communications

• Complying with legal obligations

​

​

3. Provision to Third Parties

We may share personal information with third parties only to the extent necessary in the following cases:

• Service providers and contractors (reservation management, payment processing, cleaning operations, etc.)

• Booking platforms (such as Booking.com, Airbnb, CHILLNN, etc.)

• Payment service providers

• When disclosure is required by law

We ensure that all contractors are subject to appropriate confidentiality and security obligations.

​

​

4. Cookies and Analytics

Our website may use the following tools to improve user experience and service quality:

• Google Analytics

• Advertising services (such as Meta Ads and Google Ads)

These services use cookies to collect anonymous traffic data.
Such data does not personally identify individuals.
You may disable cookies through your browser settings.

For details on how Google handles data:
https://policies.google.com/technologies/partner-sites

​

​

5. Security Management

We take appropriate security measures to prevent unauthorized access, loss, leakage, or damage of personal information and ensure proper supervision and management.

​

​

6. Access, Correction, and Deletion

Guests may request disclosure, correction, or deletion of their personal information in accordance with applicable laws. We will respond promptly and appropriately.

​

​

7. International Guests

We welcome guests from around the world.
All personal information collected will be managed and protected in accordance with Japanese laws and regulations.

​

​

8. Compliance and Review

We comply with applicable laws and continuously review and improve this policy as necessary.

​

​

9. Contact Information

Haku_ma
Operated by MARC AND PORTER Inc.
Email: hakumakanazawa@gmail.com
Location: Kanazawa, Ishikawa, Japan
Established: 2026-12-23